Privacy Policy

1. Information We Collect

We collect personal and non-personal information when you interact with our website, including:

Personal Information:

Full name

Shipping and billing address

Email address

Phone number

Payment information (processed securely via third-party providers)

Order history

Account login credentials (if applicable)

Non-Personal Information:

IP address

Browser type and device information

Pages visited and time spent on site

Referral source (how you found our site)

Cookies and tracking data

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders

Communicate order updates and customer support

Manage your account, if registered

Send promotional emails (only if opted in)

Improve our website, services, and customer experience

Prevent fraudulent transactions and ensure website security

Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

Payment processors (e.g., PayPal, Stripe)

Shipping carriers (e.g., FedEx, UPS)

Marketing platforms (e.g., email newsletter tools, only with your consent)

Website analytics providers (e.g., Google Analytics)

Law enforcement or legal authorities when required by law

All third-party services we use are contractually obligated to safeguard your information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain shopping cart functionality

Remember user preferences

Analyze website performance and user behavior

Serve targeted advertisements (e.g., through Facebook or Google Ads)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

5. Marketing and Communications

You may opt in to receive promotional emails, offers, or newsletters. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

We will never spam or share your information with unrelated third parties.

6. Data Security

We use SSL encryption and secure third-party payment gateways to protect sensitive information. Access to your data is restricted to authorized personnel only.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

Access, update, or delete your personal information

Object to or restrict certain data processing activities

Withdraw consent to receive marketing communications

Request a copy of your personal data (data portability)

To exercise these rights, contact us using the information below.

8. Children's Privacy

We do not knowingly collect or solicit information from individuals under the age of 13. If you believe a child has provided us personal information, please contact us and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., reptile care blogs, affiliate products). We are not responsible for their privacy practices. Please review their privacy policies before submitting personal data.

10. Policy Updates

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our website after changes constitutes your agreement to the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Frosted Geckos
help@frostedgeckossf.com
(507)-920-3882
frostedgeckossf.com